To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Though we do not accept returns of ground coffee, you may be eligible for an exchange. Give us a call at (508) 393-2821 and we'll do our best to accommodate you.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
If there is an issue with your order and you desire a refund, send us an email to email@example.com or give us a call at (508) 393-2821. We will do our best to work with you. If your situation is eligible for a refund, you will receive a confirmation email notifying you of the credit within 24-48 hours.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If you need to exchange a damaged item for the same item, send us an email at email@example.com with a picture of the damage, or give us a call at (508) 393-2821 and we will work with you to resolve the issue.
Mail order customers will likely receive a replacement within 1-3 days after you've contacted us or a full refund. This is decided on a case-by-case basis. For pick-up and in-store customers, in order for us to better assist you, we do prefer for you to give us a call ahead of time so that we can prepare your exchange in a timely manner!